EMS Restoration Corp.
Effective Date: May 18, 2026
EMS Restoration Corp. (“EMS Restoration,” “we,” “us,” or “our”) operates the website emsrestoration.com (the “Site”) and provides fire and smoke damage, water damage, mold, asbestos abatement, puff-back cleaning, and related restoration services to residential and commercial customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. By accessing or using our Site or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information You Provide to Us. We collect personal information that you voluntarily provide when you request a quote, schedule a service, submit a claim, contact us, or fill out a form. This may include your name, mailing and service address, email address, telephone number, insurance information, property information, photographs or descriptions of damage, payment information (processed by a third-party processor), and any other information you choose to provide.
Information Automatically Collected. When you visit our Site, we may automatically collect your IP address, browser type and version, operating system, referring website addresses, pages viewed and time spent, date and time of visit, and other diagnostic data.
Cookies and Similar Technologies. Our Site may use cookies, web beacons, pixels, and similar tracking technologies. You can control cookies through your browser settings; disabling them may affect Site functionality.
2. How We Use Your Information
We use the information we collect to provide and maintain our restoration services; respond to inquiries and service requests; schedule and perform services; process payments and manage billing; communicate with you; coordinate with your insurance company; send administrative and (optional) marketing communications; improve our Site and services; monitor usage; detect and prevent fraud and security issues; and comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share information with service providers (such as payment processing, hosting, email delivery, support, marketing, and analytics); insurance companies and claim adjusters; trusted business partners and subcontractors; as required by law; in connection with a business transfer; and with your consent.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your state of residence, you may have rights to access, correct, or delete your personal information; opt out of marketing; opt out of the sale or sharing of personal information (we do not sell it); restrict or object to certain processing; request data portability; and not be discriminated against for exercising these rights. To exercise any of these rights, contact us using the information below.
7. Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect information from children under 13.
8. Third-Party Websites and Services
Our Site may contain links to third-party websites or services, including social media platforms such as Facebook. We are not responsible for their content or privacy practices.
9. Do Not Track Signals
Our Site does not currently respond to “Do Not Track” (DNT) signals.
10. Service Area and Jurisdiction
EMS Restoration Corp. is based in New York and primarily serves Long Island (Nassau and Suffolk Counties) and Queens. Our services are intended for users located in the United States.
11. Changes to This Privacy Policy
We may update this Policy from time to time and will revise the “Effective Date” above when we do.
12. Contact Us
EMS Restoration Corp.
200 Blydenburgh Rd.
Islandia, NY 11749
Phone: 631-952-5700 (available 24/7)
Fax: 631-952-5775
Email: claims@emsrestoration.com
Website: emsrestoration.com